FAQs
Reading the following simple guidelines should help make sure that there are no delays with your printing. If anything is unclear, or you just need a little more help, please feel free to call us on 028 9045 9864 or email printing@mediadesignandprint.com
Bleed:
For those unfamiliar with the term, “bleed” refers to an area of a printed image that goes beyond the edge of the trimmed paper or board. If you would like an image or graphic to run right up to the edge of a page, then it should “bleed” over the trim line by at least 3mm. This allows some tolerance for trimming and ensures your image or graphic meets the edge precisely. Any important text or imagery should be 5mm inside the bleed area to ensure it doesn’t get trimmed off.
Supplying Artwork:
Artwork must be supplied in a high resolution, print–ready format. PDF files are the preferred format. When saved correctly, PDF files embed all necessary elements, such as imported images and fonts. We recommend you choose the Press Quality Print preset. If you choose a different one, please ensure that fonts are embedded and that images are set to a minimum of 300 pixels per inch.
Why is the price different to last time?
Like everything, our prices can occasionally be subject to increases. We will always try to give you great value for money and we will always make sure you know how much something will cost before you have committed to having it printed.
How much will my print cost?
Before you even send us the artwork for your job you view your product on our website to see your price. If your project is bespoke and not on our website, just drop an email, outlining your requirements, to printing@mediadesignandprint.com and one of our friendly estimators will revert back to you with a competitive cost. Don’t worry about technical print terminolgy if you’re not too sure, just tell us the basic information such as product, size, paper, special finishes, etc. will suffice. We’ll provide a no obligation estimate and you can be sure that our prices will always very competitive.
How do I pay?
We accept all major credit and debit cards. You can pay for your order through our website, by card over the phone, or you are welcome to call in with us to pay in person. We also accept payment by bank transfer.
Payment processing problems?
Occasionally we get customers reporting to us that they are having problems completing their payment successfully. The main cause of this type of problem is down to the browser you are using. It is important to ensure that your browser is an up-to-date version, as an outdated browser may cause issues due to security features not being in line with current standards. You must also ensure that all the information entered on the payment page is relevant to the card you are using to process the payment with. Name and address details, expiry date and cvv number must match that which is on your card, as any differences will most likely invalidate the payment. We also use 3D Secure as part of our payment process. This is to protect both us and you from unscrupulous people using credit/debit cards illegally. Almost all banks are registered for 3D Secure, but if you are having a problem with an online payment, it may be worth checking with your card issuer to make sure that your bank is in the scheme.
Finally, if you have tried everything and still can’t process your order, then give us a call on 028 9045 9864 and someone will be able to assist you. If you have any other questions on this subject please feel free to email or call us at any time.
Can you invoice me?
Credit accounts are possible, please get in touch with us to discuss further.
How do I place my order?
We’d be delighted to accept your order in whatever way suits you best. Online is the quick and most convenient method for ordering, and with there being express delivery options available on most products, you can have your order expedited in as little as 1 day.
You can also email us at printing@mediadesignandprint.com to place your order too, or why not pop in and see us in person.
Can I see a printed proof before you print my job?
Yes, for a small cover charge of only £10, we’d be happy to run a flat sheet proof copy out for you to view before we go to print on your whole job. We can also send you a pdf proof if you’re in a hurry. If you opt to print using our litho service, we offer a digital proof, however this would not 100% match the final print because the processes are completely different.
If I need more of the same, can I ask for a re-print?
Unless you ask us not to, we will retain your artwork for future use. This is held securely and confidentially on our print server.
How long will my order take?
Most digitally printed jobs take one to two working days from the time you place your order. If you’re in a hurry, give us a call and we’ll always do our best to meet your deadline. If it’s a litho print job we ask for at least 5 working days. We try very hard to be as flexible as we can.
How will my job be delivered?
If you’re in Northern Ireland or the Republic of Ireland, and you have chosen to have your order delivered, we will dispatch it by courier on a next-day delivery service. Mainland GB deliveries are normally dispatched on a 2 day service, although a next-day service is available upon request. Finally, if you’re local, you are welcome to collect from our premises.
Can you deliver outside the UK and Ireland?
Yes, if you can ship there then we can send it. Tell us where you need your print to go to and we’ll include the delivery charge on your estimate.
How much does delivery cost?
Deliveries can be confirmed on request, however as a guide, one box would be £6.00 + vat to any NI address. £10.00 + vat to any Ireland or mainland UK address, but we can furnish you with an exact quote as part of an estimate.
How will you ship my order?
We send all print packed in strong boxes that will protect them from damage. Boxes are secured using unbranded tape.
What do I do if there is something missing?
We try to pack all items ordered together but sometimes things are dispatched separately. When you receive your delivery, please check the accompanying dispatch note(s) carefully. If something is missing, give us a call or email us and we’ll fix it.
What if I want to collect my order?
You’re more than welcome to call with us and collect in person. We’re open Monday to Friday 9am to 5pm.
